The Texas Veterans Commission’s mission has always been clear: to advocate for and provide superior service that improves the quality of life for every Texas veteran, their families, and their survivors. But one simple change in how we start the conversation can make a world of difference.

Across Texas, veteran‑serving agencies, faith‑based groups, and nonprofits are being encouraged to shift from asking “Are you a veteran?” to the more inclusive “Did you serve?” It’s a small adjustment, but it opens the door for many who may not identify with the word “veteran,” even though they earned the same benefits and support. More people say “yes” when asked if they served—and that “yes” can be the first step toward getting them the help they deserve.

This week’s guest, Don Hipp from the Texas Veterans Commission’s Veterans Mental Health Department, joins the program to talk about why this change matters. Hipp explains how language can either build trust or create distance, especially for those who may feel overlooked or unsure about seeking assistance. By asking the right question—and following it with “How can we help?”—organizations can better connect with former service members who might otherwise slip through the cracks.

It’s all part of the Commission’s ongoing effort to ensure that every Texan who served, regardless of branch, era, or length of service, has access to the resources, support, and respect they’ve earned.